Finance Systems Analyst (D365 Finance & Operations)

The Finance Systems Analyst sits within the Finance Systems team and supports the ongoing operation, maintenance, and enhancement of Microsoft Dynamics 365 Finance & Operations (D365 F&O). This role acts as a key link between Finance users and the core systems team, ensuring issues are resolved efficiently, processes are supported, and system performance remains stable. The role requires a solid working knowledge of D365 F&O, with the opportunity to develop deeper functional expertise over time. What You'll Do: Operational Support & Issue Resolution - Provide day-to-day support for finance processes within D365 F&O, including Accounts Payable, Accounts Receivable, project accounting, invoicing, and timesheets. - Investigate and resolve system issues, escalating more complex problems where appropriate. - Support the resolution of workflow issues, posting errors, and data inconsistencies. - Ensure timely handling of queries to minimise disruption to business operations. System Configuration & Maintenance - Support configuration changes within D365 F&O under direction (e.g. setup updates and minor enhancements). - Assist with the deployment of system fixes, patches, and updates. - Maintain system data integrity and support user access and role reviews. Business Process Support - Work closely with Finance and Project Operations teams to support core finance processes. - Help ensure processes such as billing, timesheets, and month-end close run smoothly and consistently. - Identify process inefficiencies and suggest practical improvements. Testing & Change Support - Participate in system testing, including user acceptance testing and regression testing. - Support change deployments by validating expected outcomes. - Document test scenarios, results, and issues identified. Stakeholder Collaboration - Liaise with Finance, IT, and external support teams to resolve system issues. - Provide clear and timely updates on incidents and system changes. - Support communication of system updates to end users. Documentation & Controls - Maintain clear documentation for processes, system configurations, and issue resolution. - Ensure all activities align with audit and internal control requirements. - Support standardisation and governance of finance system processes. Who You Are: Essential - Working knowledge of Microsoft Dynamics 365 Finance & Operations. - Understanding of core finance processes (e.g. Procure-to-Pay, Order-to-Cash, project accounting). - Experience supporting business systems or ERP environments. - Strong analytical and problem-solving skills. - Ability to manage multiple priorities effectively. Desirable - Experience with D365 configuration or functional support. - Exposure to system testing and release management. - Understanding of finance controls and audit requirements. - Experience in a global or multi-entity environment. - D365 Knowledge: Intermediate – able to resolve issues and support configuration, but not responsible for solution design. - Autonomy: Works independently on most support tasks; escalates complex issues appropriately. - Ownership: Owns assigned tickets and process areas, but not end-to-end system strategy or roadmap. - Stakeholder Engagement: Confident working with Finance users; limited exposure to senior leadership. - Problem Solving: Handles standard and moderately complex issues effectively.