Knowledge Base
Quick answers for setting up JobGPT, managing your account, and troubleshooting your job search workflow.
Getting Started
Creating your first cover letter
Upload or paste your resume, choose a target job, then let JobGPT draft a letter that connects your strongest experience to the role.
Setting up integrations
Connect sources like GitHub or Canvas so JobGPT can pull project details, coursework, and evidence for stronger personalization.
Understanding AI matching
Matching compares your goals, skills, seniority, location, and application preferences against available roles and job descriptions.
Exporting your documents
Review the final draft, make edits, then export in the format required by the application system or recruiter.
Account & Billing
Managing your subscription
Use account settings to review your plan, billing status, and the features available in your current tier.
Upgrading your plan
Upgrade when you need more applications, export formats, integrations, version history, or team workflow features.
Billing FAQs
Find answers about trials, renewals, invoices, and what happens when a plan changes during an active job search.
Cancellation policy
Cancel from account settings when you no longer need active search support. Your account data remains subject to the user policy.
Troubleshooting
GitHub connection issues
If repositories are missing, check account permissions, private repository access, and whether the project source is selected.
Canvas sync problems
Confirm your institution supports the connection, then reconnect Canvas if assignments or coursework stop syncing.
Export format issues
If a file does not download correctly, try another format, refresh the draft, or contact support with the browser and role details.
Common error messages
Most errors come from incomplete profile data, expired integrations, or missing job description fields. Updating those usually resolves the issue.